BatchwellSupport
Write to us and a person who makes things for a living will answer, usually within one business day.
inquiries@willowandwatch.comTell us what you were doing and what you saw. A screenshot helps.
Email supportSigning in
Batchwell has no passwords. Enter your email at batchwell.app and we send you a 6-digit code. Type it in and you're signed in.
- No code? Check your spam or junk folder, and make sure you typed the same email you were invited with.
- Code didn't work? If you asked for more than one, use the newest code.
Losing signal mid-batch
Keep going. Weights, step ticks, temperatures and notes keep saving on your phone and send as soon as you're back online. Batchwell needs a connection to open, so start your batch with signal.
Getting your data out
Go to More, then Backup. Download your records as spreadsheets, one per kind of record, or as one full backup file. You can do this any time.
Adding Batchwell to your home screen
The iPhone app is on its way to the App Store. Until then, add the web app to your home screen and it opens like an app.
iPhone or iPad
- Open batchwell.app in Safari.
- Tap the Share button.
- Choose Add to Home Screen, then Add.
Android
- Open batchwell.app in Chrome.
- Tap the menu button (three dots).
- Choose Add to Home screen.
Anything else
Read the common questions, or email inquiries@willowandwatch.com.